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Insults – statements or actions that degrade the dignity of the person (s) to whom they are addressed. Speaking of an insult, most often they mean intent, i.e. a conscious desire to offend. At the same time, sometimes the insult can be unintentional – for example, because of the difference in cultures, or because of the high vulnerability of one of the participants in the communication, or a person accidentally stepped on a sore corn.
Criticism is an assessment. It can be positive or negative. Alternatively, it can also be neutral. Criticism presupposes concreteness and correctness of statements. Due to the fact that the person who criticizes does not always know how to do it correctly, or the purpose of criticism is not to improve something, but to enjoy the role of having the right to evaluate, criticism can sometimes turn into an insult.
Criticism is generally analysis, analysis (for example, Biblical criticism is not when the Bible is “scolded”, but simply the analysis of Biblical texts). There is nothing even close to negative in this word initially. It appeared only in the last 50-60 years, due to the emergence of a mass society, where yesterday's peasants are offended at every unfamiliar word (“in my house, please do not express yourself”) and feel so insecure in the urban environment that any judgment in their address is perceived as a “hit-and-run”.
It depends on the sensitivity and touchiness of the person. For some, a joke made in a circle of friends is an insult…
Despite the current buzzwords like “stress tolerance”, “team building”, etc., each new generation is not particularly distinguished by its understanding of criticism and strength of character. If the current “managers” lived in the time of their grandfathers and great-grandfathers, many would not have lasted a day…