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In psychology, it is customary to divide empathy into one that is associated with the merging of emotional boundaries with the subject, and healthy empathy, which allows you to understand the feelings of another subject and feel them as significant, but not to dissolve into them, continuing to live, think and feel within your position, situation and emotional field. A good sign of healthy empathy is the ability to separate your empathy and your rational assessment of a person's actions. & that is, if someone suffers and simultaneously does something bad to other people (and this is usually the case), then a person who is able to empathize within their emotional boundaries will be able to simultaneously feel sympathy for their pain and evaluate the behavior of the other negatively, withdrawing from it if necessary. I may genuinely care about the other person, but this experience does not oblige me to do anything. His, by the way, too. This is just my feeling, and it's up to me to decide what to do with it, and how much to let it influence specific actions.
Empathy also makes it easier to make unpopular and difficult, but necessary decisions. Sometimes you have to do things with other “people”that you don't really want to do – say truthful things that they don't want to hear, increase the distance in relationships, etc.If you do this without empathy, you will end up being cruel or rude. If you do this without a rational awareness of the situation, you will get either cruelty or rudeness again, or nothing at all, because often the most necessary action from the outside looks like the most cruel, and you need to understand well why to do it in order to do everything right.
In general, if you are gifted with a great capacity for empathy, then I would advise you not to try to do something with it yourself, but to rebuild your emotional boundaries so that you can continue to experience your empathy, but without harm to yourself.
For me, empathy in the professional sphere, understanding the client's feelings and understanding what causes such experiences, turning it off, whether it makes sense, I don't know, if by empathy you mean empathy for painful feelings and experiences, feeling them like the client,then you shouldn't even turn it on.
Empathy is a rare ability that consists in an unusually subtle understanding of the feelings and emotions of another person, usually the interlocutor. Also, this concept includes many additional aspects: it is the ability to put yourself in someone else's place, and the tendency to empathize, and the ability to feel someone else's mood.
As far as I know, a key component of empathy is the so-called mirror neurons, which respond to any action considered conscious. It is neutralized by averting your gaze (in severe cases, you will also need to block the verbal receiver).
If you are regularly in the company of other people and need to maintain communication, the chance to achieve this (“turn off”) is extremely small. Perhaps, through distraction and switching attention to distant events, it will only partially dull the understanding of sensations and experiences.
In fact, to completely get rid of the process of reproducing the emotional state of another person, it is necessary to suspend your own feelings. To do this, you will have to wait for the invention of an analog of prozium, presented in the wonderful film “Equilibrium”.
But seriously, is it really necessary to give up the ability to understand others?�Predicative empathy promotes pleasant communication with people, makes you think once again about your actions or words. But if the range of manifestation is too large and the perception depends entirely on the emotional state of other people, then it is better to seek help from a specialist.